10x Talent Screening Efficiency, $360k Savings
A marketplace faced a dual problem: talent entering the platform experienced a bottleneck in the screening process, delaying their progression to hiring managers by about two weeks. This manual process involved a resume review team and a screening team, both of which were overwhelmed. The internal team struggled to fill roles despite having qualified candidates waiting. The dilemma was clear: either increase team capacity or reinvent the workflow.
Challenges
What are the right tools to ensure seamless integration to maintain smooth talent progression through the funnel?
How can we educate talent on the value of the solution while dissuading any concerns with automating screening to increase the percentage of talent who complete screening?
How can we convince stakeholders to adopt a scalable, cost-effective solution amidst fears of disrupting a functioning system?
Key Results
Launched an asynchronous video screening and ChatGPT process that has now evaluated over 90% of the talent, increased the screening team’s capacity by 10x and decreased annual cost by $360k.
Educated talent on how and why they should complete async screenings in order to increase conversion from 30% to 50%.
Value to Business
By implementing Hireflix and leveraging AI, the company significantly increased its screening capacity from 16 to 80 reviews per person per day, drastically reducing the review time from two weeks to 24 hours. This efficiency allowed for a reduction in team size and tool expenses, resulting in an annual savings of $360k. Additionally, the integration of ChatGPT to summarize responses further increased capacity by 40%. These improvements not only resolved the capacity issue but also enhanced the overall talent experience, ensuring faster and more efficient candidate processing.
Project Plan:
Scorecard Creation: Developed a scorecard to identify essential features for an asynchronous screening tool.
Competitive Analysis: Evaluated five asynchronous video tool competitors.
Pilot Program: Selected Hireflix, the top-scoring tool, and initiated a pilot by inviting 10% of talent to use the new screening method, over a two week period.
Transition: Gradually moved the 8-person screening team from conducting Zoom calls to completing asynchronous reviews.
Launch: Rolled out the new process across the entire new talent network.
Educated: Created Help Center articles, FAQs, and answered daily support tickets to increase conversion rate from 30% to 50%.
AI Integration: Incorporated ChatGPT to summarize responses, further boosting review capacity by 40% and reducing the team size.